Privacy Policy
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.
We are committed to protecting your privacy and handling your data transparently and securely.
Contact Details
Fix My Recliner
T: 02380 178990 E: admin@fixmyrecliner.co.uk
1. What information we collect, use and why;
- We collect or use the following information when you place an order with us to provide services and goods, including delivery;
Names and contact details
Addresses
Purchase history
- We collect or use the following information when you place an order with us for the operation of customer accounts and guarantees;
Names and contact details
Addresses
Purchase history
2.Payment Information
We do not store payment card details. Payments are processed securely via third-party gateways such as:
- Stripe
- Apple Pay
- Google Pay
These providers process your payment data in accordance with their own privacy policies.
3.Automatically Collected Information
When you browse our store, we automatically collect:
- IP address
- Browser type
- Device information
- Pages viewed and interaction data
4.Cookies
We use cookies to:
- Keep track of cart contents
- Enable account login
- Improve website performance
- Analyze usage
5.How We Use Your Information
We use your information to:
- Process orders and payments
- Deliver purchased products
- Provide customer support
- Send transactional emails (order confirmations, shipping updates)
- Prevent fraud and ensure security
- Improve our store functionality
With your consent, we may also send marketing emails.
6.Sharing Your Information
We share your data only where necessary, including:
Service Providers;
- Payment gateways (e.g., Stripe, PayPal)
- Shipping and logistics partners
7.Legal Basis for Processing (GDPR)
We process your personal data under the following lawful bases:
- Contractual necessity (to fulfill orders)
- Legal obligation (tax and accounting requirements)
- Legitimate interests (improving services, fraud prevention)
- Consent (marketing communications)
8.Your Rights (UK) GDPR
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
- Your right to rectification- You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure- You have the right to ask us to delete your personal information.
- Your right to restriction of processing- You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing– You have the right to object to the processing of your personal data..
- Your right to data portability- You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time.
To exercise these rights, please contact us
9.Legal Basis for Processing (GDPR)
We process your personal data under the following lawful bases:
- Contractual necessity (to fulfill orders)
- Legal obligation (tax and accounting requirements)
- Legitimate interests (improving services, fraud prevention)
- Consent (marketing communications)
10.Security
We implement appropriate technical and organizational measures, including:
- SSL encryption
- Secure hosting
- Regular software updates
11. Data Retention
We retain your information for as long as necessary to:
- Complete transactions
- Maintain financial records
- Comply with legal obligations
12.Data Breach Procedures
In the event of a data breach, we will notify affected users and relevant authorities where legally required.
Policy Updated April 2026
