Returns and Refunds

At Fix My Recliner, we want you to be completely satisfied with your purchase.

Please ensure that all parts are checked for suitability and compatibility before installation.

In the event you wish to return an item, request an exchange or have a warranty issue, please contact us here or email sales@fixmyrecliner.co.uk

Please include:

• Your order number
• Details of the item
• Reason for return

We will provide further instructions on how to return your item.

Cancellation Rights

If you are purchasing online, you have the right to cancel your order within 14 days of receiving your goods without giving a reason. You must notify us of your decision to cancel within this period. You then have a further 14 days to return the goods.

• Items must be returned unused, uninstalled, and in the original condition.
• You must also keep it in its original box and return it with all its accessories.
• Return postage is the customer’s responsibility
• When returning items, it is strongly recommended to obtain proof of posting. We cannot accept responsibility for items lost in transit. 

Returns

We offer a 30 day return period from the date of delivery for unused items.

• Items must be returned unused, uninstalled, and in the original condition.
• You must also keep it in its original box and return it with all its accessories.
• Return postage is the customer’s responsibility.
• When returning items, it is strongly recommended to obtain proof of posting. We cannot accept responsibility for items lost in transit. 

Refunds

• We will issue your refund to your original payment method within 7-10 days of receiving the returned goods.
• We may reduce the refund amount if the goods show signs of use, installation, damage, alteration, or handling beyond what is necessary to establish their nature, characteristics, and compatibility.

Faulty, Damaged, or Incorrect Goods

Please inspect your order upon receipt.

In the event your item arrives damaged or faulty, please contact us as soon as possible by using contact us here or by emailing sales@fixmyrecliner.co.uk.  Where possible please include photos.

If your item is faulty, damaged, or incorrect:

• You are entitled to a repair, replacement, or refund depending on the circumstances.
• If a fault is identified within 30 days of delivery, you are entitled to a full refund.
• After 30 days, we may offer a repair or replacement.
• We will cover the cost of returning faulty or incorrect items within 30 days.

 Warranty

All our items unless otherwise stated are supplied with a 12-month warranty period against manufacturing defects.

This warranty does not cover:

• Normal wear and tear
• Damage caused by misuse, improper installation, modification, or accidental damage
• Damage resulting from use contrary to the manufacturer’s instructions

This warranty is in addition to, and does not affect, your statutory rights.

Statutory Rights

We aim to resolve any issues fairly and promptly. Nothing in this policy affects your legal rights under the applicable consumer protection laws.