Delivery

Delivery Information

We dispatch our recliner parts via Royal Mail, offering comprehensive UK coverage.

You can choose from Royal Mail Tracked 24, Tracked 48 and Special Delivery at the checkout.

Delivery options and charges are calculated using the size and weight of your complete order and are displayed at checkout. Royal Mail’s size, weight and postcode restrictions apply.

Dispatch Times

We normally aim to dispatch orders placed before 2 pm Monday to Friday on the same day, excluding bank holidays.

Orders placed after 2 pm Monday to Thursday are normally dispatched the next working day.
Orders placed after 2 pm Friday, or over the weekend, are normally dispatched on Monday.
Where a dispatch day falls on a bank holiday, orders are normally dispatched the next working day.

Delivery Times

The times below run from dispatch.

Delivery Option	Delivery Time After Dispatch
Royal Mail Tracked 24	Aims to deliver the next working day. This is not a guaranteed next-day or 24-hour service.
Royal Mail Tracked 48	Aims to deliver within 2–3 working days. This is not a guaranteed 48-hour service.
Royal Mail Special Delivery Guaranteed by 1pm	Guaranteed delivery by 1 pm the next working day for eligible addresses, subject to Royal Mail’s acceptance cut-off and service conditions. Some postcodes have later delivery times or longer delivery schedules.

Postcode exceptions and service conditions may change. Please check Royal Mail’s current Tracked Delivery Exceptions and Special Delivery Postcode Exceptions, or contact us before ordering if your delivery is time-sensitive.

Royal Mail normally delivers Tracked parcels Monday to Saturday. Tracked 24 parcels may also be delivered on Sundays in some areas, but Sunday delivery cannot be relied upon.

For Special Delivery Guaranteed by 1pm, working days are Monday to Friday, excluding bank holidays. Saturday delivery is only guaranteed where a separate Saturday Guaranteed service has been purchased.

For example, an eligible Special Delivery order dispatched on Friday would normally be due by 1 pm on Monday, or Tuesday if Monday is a bank holiday. Selecting Special Delivery after our Friday cut-off does not mean your order will arrive on Saturday.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking reference. You can follow its progress using Royal Mail’s Tracking Service

Tracking information may take time to update after your parcel has been handed to Royal Mail.

Delayed, Lost or Damaged Orders

If your order has not arrived within the expected delivery time frame, appears to be lost, or arrives damaged, please contact us with your order number. For damaged items, photographs of the item and packaging will help us investigate.

We will investigate delivery problems with Royal Mail and arrange an appropriate resolution, including a replacement or refund where required. Your statutory rights are unaffected by the delivery option you select.

Service Disruption

Tracked delivery estimates may be affected by busy periods, severe weather, industrial action, bank holidays or other disruption. Special Delivery remains subject to Royal Mail’s service conditions and postcode exceptions.

During significant disruption, we may use an alternative delivery provider. If this affects your selected service or expected delivery date, we will let you know.